Check out our Frequently Asked Questions to discover how virtual reality works at Zero Latency and better prepare for your first game.

How much does a virtual reality video game cost at Zero Latency?
30 minutes of active play: starting $44.99/player
60 minutes of active play: starting $74.99/player
Preferential rates for children's parties starting $34.99/player
What are your opening hours?
Monday: Closed
Tuesday: Closed
Wednesday: 2:00 p.m – 10:00 p.m
Thursday: 2:00 p.m – 10:00 p.m
Friday: 2:00 p.m – 10:00 p.m
Saturday: 10:00 a.m – 11:00 p.m
Sunday: 10:00 a.m – 8:00 p.m

Check out the available slots in real time and book your spot now.

How many players can experience the virtual world of Zero Latency at a time?
Zero Latency video games have a limit of 8 players per game. If your group exceeds this limit, you can book multiple successive sessions.
What should I wear?
We recommend that you dress comfortably and wear proper shoes: avoid high heels and winter boots. Avoid mascara as well as it may stain your virtual reality headset and blur your field of vision. A padlock locker will be provided for your belongings.
Can I keep my glasses?
Glasses can damage your VR headset and therefore can not be worn during the game. If you do not have contact lenses, be aware that each of our virtual reality headsets offers the option of adjusting the focus by + 1 to -3.8 dioptres.
Who can participate in a game?
You must be 15 years of age or older to play a game. However, an exception is possible for children's parties or complete groups of 8 people, with the parents' consent.

In order to participate, you must be able to walk through the play area without any assistance. Individuals whose sight is reduced in one eye can also play.

Players who show up for their game while drunk will not be able to play. No refunds or credits will be offered under these circumstances.

For your safety, individuals with the following medical conditions will not be able to access the game:

  • Epilepsy and similar seizures.
  • Deafness or severe loss of hearing.
  • Broken leg or arm.
  • Individuals in wheelchairs.

Our VR experience is not recommended if any of these medical conditions apply to you:

  • Heart problems
  • Advanced pregnancy

The session I am looking for is not available. What to do?
Don’t panic: new sessions are published between 4 to 6 weeks in advance. New dates will soon be available!
Can this experience make me dizzy?
Our equipment is specially designed to make you have the most immersive experience possible without causing the vertigo generally experienced by other virtual reality systems. Less than 0.02% of Zero Latency players quit their game because of dizziness.
How does a virtual reality headset work?
Our unique helmet, created by our partner, HP, automatically adjusts to your sight. Much more sophisticated than the Occulus Rift or Samsung Gear VR headsets sold to the general public, it gives you a flawless image and contributes to your augmented reality experience to give you the ultimate illusion.
Is there a risk that I will hit a wall?
No: all the necessary technical precautions are put in place to prevent this from happening. With the constant presence of your Game Master, you are safe as long as you follow the instructions.
In which languages are the games available?
Although the game itself is currently only available in English, your Game Master offers you the experience in both languages. You will not lose the sense of the game and will not be disoriented with his continued support.
Can I buy a gift card?
Do you have other questions about how virtual reality works at Zero Latency?
If you do not find an answer to your question in our FAQ, don’t hesitate, contact us!